Veridian launches expert-led services framework to maximize AMOS™ value

New three-pillar structure gives cruise operators a clear, expert-driven pathway to accelerate digital transformation, optimize fleet performance and unlock lasting value from their AMOS™ software and data.

 Veridian, the leading provider of enterprise asset management solutions for the global cruise industry, has unveiled the next evolution of its Technical Services offering, a purpose-built framework to help cruise operators get maximum, lasting value from their AMOS platform.

Built around three distinct pillars: Inception, Enhancement, and ServicePlus, the new framework combines decades of specialized maritime expertise, deep AMOS product knowledge, and proven implementation methodology, delivered by a team of industry experts who understand the operational demands of modern cruise fleet management.

Tom Coleman, Chief Commercial Officer at Veridian said “AMOS is a powerful enterprise asset management platform, managing the technical operations of cruise fleets of all sizes. But to truly get the most value year over year, operators also need the right support around it. Our new, expert-led service framework is designed to help teams work smarter, faster and more efficiently every day, while maximizing the value of the system throughout its lifecycle.”

A framework built for the journey ahead

The new framework regroups Veridian’s specialist services into three focused categories, each aligned to a phase of the AMOS lifecycle. From the world’s largest cruise lines, to growing independent fleets, operators now have a more structured and transparent route to performance optimization and unlocking greater efficiency.

01  Inception – Built-in efficiency and performance, from day one.

Designed for AMOS implementation during the build phase of a new vessel, Inception is a turnkey solution created to reduce complexity and speed up time-to-value. Drawing on the expertise of Veridian’s specialist team, every configuration is aligned to global data standards and industry best practice from the very beginning, giving operators a strong and reliable foundation to build on.

Inception includes three integrated capabilities:

•   Database Build and Validation: Creating and validating ship databases in line with global standards to ensure data integrity from the start.

•   Application Configuration: Expert configuration, rigorous testing and seamless synchronization with shoreside systems, delivered by specialists who know AMOS inside out.

•   Crew Onboarding: Comprehensive on-site training and onboarding programmes to ensure crews are fully prepared and confident before the first voyage.

02  Enhancement – Continuous optimization to keep AMOS™ ahead of your evolving operations.

The Enhancement pillar is designed to evolve alongside your operational requirements, ensuring your AMOS environment never stands still.

Drawing on the collective knowledge of Veridian’s experienced advisors, implementation specialists and data experts, this suite of services proactively identifies opportunities to elevate performance, strengthen data quality and unlock even greater value as your fleet grows and operations change.

Enhancement services include:

•  Advisory Services: Expert assessment of your AMOS™ application and data landscape, producing a clear, actionable strategy for continuous evolution and measurable improvement.

•  AMOS™‑X Adoption: Structured migration packages, designed by specialists, to ensure smooth, low-risk transitions to the latest AMOS™‑X software release.

•  Implementation: End-to-end implementation of new features, modules and configurations, delivered by a team with unrivalled AMOS™ product depth.

•   Integration: Enabling AMOS™ to operate seamlessly within your broader digital ecosystem, including finance, warehouse, logistics, condition-based maintenance and automation platforms.

•  Continual Data Optimisation: Ongoing assessment of data quality and integrity to identify, prioritise and address optimization opportunities before they impact operations.

•  Data Creation: Aligning all new data to global standards, covering new vessel onboarding, post-drydock updates and new machinery entries.

•  Training: Role-specific AMOS™ training programmes, designed to build genuine system expertise across your technical and operational teams.

•  Data Analytics: Development of bespoke operational dashboards and reports, turning AMOS™ data into actionable performance intelligence.

03  ServicePlus – Embedded expertise, continuous performance, unlocking your true AMOS™ potential.

ServicePlus is Veridian’s most comprehensive managed service offering, embedding the expertise of its specialist team directly into day-to-day operations. Combining continuous monitoring, proactive optimization and expert operational support, ServicePlus helps ensure AMOS performs at its best across every vessel, every day.

ServicePlus includes three integrated components:

•  Application Management: Day-to-day monitoring of AMOS performance, configuration management and proactive software upgrade planning, managed by Veridian experts.

•  Data and Services Management: Weekly service updates, ongoing performance optimization and expert data management, ensuring your AMOS environment remains accurate, reliable and fully aligned to operational needs.

•  Cloud Hosting: Secure, managed hosting within Veridian’s dedicated cloud environment, providing resilient, scalable infrastructure without the overhead of in-house management.

A commitment to innovation

Veridian’s people are not generalist consultants, they are AMOS specialists, maritime professionals and digital transformation experts who have spent years working alongside cruise operators to solve the real-world challenges of fleet management at scale. The new services framework reflects that experience and knowledge, bringing a structured, proven approach to delivering measurable value at every stage of the AMOS lifecycle.

The framework was unveiled at Seatrade Cruise in Miami, one of the cruise industry’s most significant annual events, where it received strong industry interest and recognition from operators across the global fleet community.

“Our new services framework has been created to make it easier for you to see the various ways our experts can help you get the most from AMOS™. It means you’ll be able to plan more easily which solutions can best help you, see opportunities you may not have realised existed previously, and it demonstrates how we can proactively work with you to spot the next big thing and keep you one step ahead,” said Tom Coleman, Chief Commercial Officer at Veridian.

“It also reflects Veridian’s ongoing commitment to delivering innovation, partnership and measurable value for cruise fleet operators worldwide. It’s designed in direct response to the evolving demands of the global cruise market, an industry undergoing rapid digital transformation and complements Veridian’s continued investment in new digital solutions and strategic industry partnerships,” Tom continued.

Whether implementing AMOS for the first time on a newly built vessel, migrating to the latest AMOS‑X release, or lookinh to sustain and improve performance across an established fleet, Veridian’s expert-led services are designed to support every stage of the journey.

To explore the full range of Veridian’s new services, including detailed capability sheets for each pillar, download the latest brochure or speak directly with one of our specialists: https://veridiantech.global/services/