We’re recruiting for a Client Services Director

Role – Client Services Director

Start date – Q1 2026

Location – Remote – Office base is flexible depending on where candidate is based.

Holidays – 25 days holiday, plus bank holidays and an additional 3 day shut down over Christmas period

Personal Development – Access to Percipio, our e-learning and development platform. Quarterly performance reviews

Benefits – Company bonus, Company pension scheme, Private Medical Healthcare, Westfield Health with Smart Spending (savings at high street stores, restaurants, experiences etc), Critical Illness cover, Group Life Assurance, Group Income Protection, Employee Assistance Program, Buy and sell holiday scheme, Electric vehicle scheme, Childcare vouchers, Cycle to Work Scheme

How to apply

Please email peopleteam@specteccruise.com with your CV

About Veridian

Veridian is the global market leader in asset management software that’s utilised by the cruise industry. Our flagship software, AMOS™ (Asset Management Operating System), helps cruise lines increase efficiencies, encourage data sharing across fleets, and streamlines processes that result in cost and time savings. Currently holding more than a 70 percent market share, AMOS is implemented across 25 cruise lines aboard hundreds of cruise ships operating around the globe, including the largest cruise companies in the world.

The development goals of our software solutions are to increase efficiencies, reduce costs, enhance ship-to-shore data sharing, and improve the guest experience on-board.

We have served the cruise industry for over 20 years and our business has always been as much about people as technology - we’re very much a people-first business.  That means we don’t just invest in technology – we invest in people. Talent development is embedded in our culture and we’re committed to supporting our people’s growth and success. throughout their journey with us and aim to always foster an environment where our people can thrive and flourish and are proud to work at Veridian.

With offices in Italy, the UK and the USA – wherever our customers are in the world, our people are dedicated to offering the very best service possible.

We are one of several operating units of the Omegro Group, a buy and grow acquirer of the world’s most impactful software companies. Find out more information here – https://omegro.com/en/

Purpose – Why do we exist?

 To deliver industry-specific, market-driven software solutions that help cruise companies achieve their strategic business objectives. We help keep cruise ships compliance and efficient, crew effective and passengers safe.

Vision – Where we’re going

To be the only choice for cruise operations software and service by 2040

Our Compass – How we deliver

We are guided by our Compass – a set of values that show us how to get things done. They help us navigate challenges, celebrate successes, and stay true to who we are.

• We act with integrity
• We bring passion
• We are better together
• We are customer centric

This job is for you if…

• You’re a strategic service leader who is passionate about delivering exceptional, end-to-end customer experiences across support, professional services and managed services.

• You thrive on proactively managing service delivery, moving teams from reactive support to mature, problem-led service management models.

• You enjoy uniting diverse service functions under a single, cohesive strategy that drives customer satisfaction, retention and long-term value realization.

• You’re a strong people leader who can both lead directly and empower others to lead, fostering accountability, ownership and continuous improvement across teams.
• You are commercially minded and motivated by growing professional services through scalable, repeatable offerings and optimized resource utilization.
• You believe in data-driven decision making and want to embed a customer-focused, metrics-led culture across service delivery.
• You’re comfortable operating at executive level, partnering with the CEO and senior leadership team to shape customer engagement, service monetisation and retention strategies.

• You have a deep interest in understanding customers, their contracts, SLAs, business objectives and how technology enables their success.

Even better if you have …

• Significant leadership experience in client services, service delivery, customer success, or operations within a B2B technology or SaaS environment.

• A proven track record of implementing proactive support models, Problem Management and Service Management best practices (e.g. ITIL-aligned).

• Experience growing and scaling Professional Services functions, including services packaging, pricing, utilisation management and revenue growth.

• Strong financial and commercial acumen, with the ability to manage KPIs, margins, utilisation ratios and service performance metrics.

• Experience working with complex customer environments involving contracts, SLAs, projects and managed services engagements.

• Knowledge of the cruise or maritime technology market (or similarly complex, regulated, global industries).

• Excellent executive communication skills and confidence engaging with C-suite stakeholders both internally and externally.

• A collaborative, ‘People First’ leadership style with a focus on coaching, clarity and high performance. 

This role is unlikely to be a great match if …

• You prefer reactive service environments – this role requires proactively shaping service strategy, preventing issues and driving continuous improvement.

• You’re uncomfortable being accountable for both service quality and commercial outcomes, including revenue growth and profitability.

• You prefer operating within a single function – success here depends on aligning support, professional services, managed services, sales and leadership teams.

• You’re not confident working with KPIs, financial drivers, SLAs and operational metrics to guide decisions and performance.

• You avoid executive-level responsibility – this role reports directly to the CEO and plays a critical part in senior leadership decision-making.

• You struggle with change leadership —- the role requires evolving service models, driving maturity and influencing teams through transformation.

People Experience at Veridian

We are a people first business, and our vision is to foster an environment where our people thrive and flourish, are proud to work here and go above and beyond for our customers and our business.

We are focused on the growth of both our business and our people and to support this, we ensure everyone has a scorecard with clear goals and objectives aligned to our strategy and personal growth ambitions which is reviewed quarterly, alongside our Compass and competencies.

We can’t achieve our People vision without listening to our people, so we hold 3 anonymous engagement surveys per year then use responses received to improve, enhance or change to make Veridian a great place to work.

We are a truly global business and Diversity, Equity, Inclusion and Belonging (DEIB) is very important to us. We are committed to fostering a culture of diversity, equity, inclusion and belonging and we have a committee to help us achieve our vision. We believe that every individual brings unique perspectives, experiences, and talents that enrich our workplace and drive innovation.

We are dedicated to creating an environment where everyone feels respected, valued, and empowered to contribute fully. Discrimination, bias, or exclusion of any kind has no place here. We actively work to ensure that our policies, practices, and culture support equal opportunity and fairness for all, regardless of race, ethnicity, gender identity, sexual orientation, age, ability, religion, or any other characteristic that makes each person unique.

Together, we build a workplace where diverse voices are heard, collaboration is encouraged, diversity is celebrated, and everyone has the opportunity to succeed. At Veridian, inclusion is not just a value – it’s a commitment we live every day.

Inclusive hiring

Research shows that some people, especially women and under-represented minorities, are less likely to apply for a role unless they meet every single requirement. Our advert and job description represent what we are ideally looking for, but your experience, skills and passion will set you apart, so we encourage you to apply even if you don’t meet everything 100%. Everyone has unique strengths, and we hire for strengths and potential.

So, if this role excites you, don’t let our advert or job description hold you back, get applying.

Veridian welcomes applications from all candidates irrespective of age, disability, gender, gender identity, sexual orientation, race, religion or belief, or marital or civil partnership status – everyone is welcome! 

Hiring process

1st stage – Virtual interview with our CEO and Commercial Director to explore aspirations, competencies, experience and technical knowledge for the role.

2nd stage – Face to face interview with the CEO, Commercial Director and People Partner. Purpose of interview is to explore behavioural competencies, alignment to our culture, approach to role if successfully appointed and hearing from you on your successes in presentation form with opportunities for any questions from you.

Support you may need

If you have a medical condition or need adjustments to help you perform at your best, please let us know. We’re happy to discuss how we can support you. Interviews may be virtual or in person, so let us know if you need any accommodations to make the process smoother.